Last Updated: 06.07.2026

This Refund, Replacement and Compensation Policy explains how Licenseday handles refund requests, replacement requests, delivery issues, defective digital products, duplicate payments, and compensation-related claims.

Because Licenseday sells digital products, including license keys and activation codes, all sales are final once digital delivery has begun, except as required by applicable law or expressly stated in this Policy.

By placing an order on licenseday.com, you agree to this Policy, our Terms and Conditions, Delivery Policy, Disclaimer, Privacy Policy, and Cookie Policy.

1. Important Digital Product Notice

Licenseday sells digital products that may be delivered instantly or near-instantly after payment. Once a digital license key, activation code, redemption information, download link, or access information has been delivered, revealed, emailed, displayed, accessed, or otherwise made available, the product may be impossible to return.

Unlike physical goods, a digital license key can be copied, stored, activated, shared, redeemed, or retained after delivery. For this reason, delivered digital products are generally non-returnable and non-refundable.

2. All Sales Are Final After Delivery

Except as required by applicable law or as expressly provided in this Policy:

  • Digital products cannot be returned after delivery.
  • Refunds are not provided for change of mind.
  • Refunds are not provided because you no longer need the product.
  • Refunds are not provided because you purchased the wrong product.
  • Refunds are not provided because your device, account, region, or platform is incompatible where the product page disclosed relevant restrictions.
  • Refunds are not provided after a license key has been revealed, delivered, used, activated, redeemed, downloaded, copied, or otherwise made available.

3. EU / UK Consumer Withdrawal Notice for Digital Content

Where applicable consumer law provides a right of withdrawal or cancellation for digital content, you may lose that right once digital delivery or performance begins, provided that you have given express consent to immediate delivery and acknowledged that you will lose your withdrawal or cancellation right.

At checkout, we may ask you to confirm that:

  • You request immediate delivery of the digital product before the end of any withdrawal period; and
  • You acknowledge that you will lose your right of withdrawal or cancellation once digital delivery or performance begins.

If such confirmation is required and provided, your order will be processed for digital delivery and will generally become final once delivery begins.

Nothing in this Policy limits any mandatory rights that cannot be excluded under applicable law.

4. When We May Provide a Replacement

A replacement may be available if, after investigation, we determine that:

  • The delivered license key was invalid before use;
  • The delivered license key had already been used before delivery;
  • The delivered product does not match the product purchased;
  • You received the wrong digital product due to our error;
  • The license key cannot be activated due to a problem within our responsibility;
  • Delivery failed due to a technical issue within our responsibility;
  • A supplier-side issue affected the product before customer use;
  • Replacement is required by applicable law.

Replacement is usually the first remedy for defective or incorrect digital products. Refunds may be considered if replacement is not possible, unavailable, or legally required.

5. When We May Provide a Refund

A refund may be available in limited circumstances, including:

A. Non-Delivery Caused by Licenseday

If you paid for a product but we failed to deliver it due to an issue within our responsibility, and we cannot complete delivery within a reasonable time, we may issue a refund.

B. Duplicate Payment

If you were charged more than once for the same order due to a payment processing error, we may refund the duplicate charge after verification.

C. Wrong Product Delivered

If we delivered a product materially different from the product you purchased and we cannot provide the correct product, we may issue a refund.

D. Defective Digital Product

If the product is defective due to a cause within our responsibility and replacement is not possible, we may issue a refund.

E. Legal Requirement

If applicable law requires a refund, we will comply with that requirement.

6. Situations That Are Not Eligible for Refund

Unless required by applicable law, refunds will not be provided for:

  • Change of mind
  • Buyer’s remorse
  • Accidental purchase
  • Purchase of the wrong product
  • Failure to read the product description
  • Failure to check system requirements
  • Failure to check region restrictions
  • Failure to check account requirements
  • Incompatibility with your device or software environment
  • Incompatibility with your operating system
  • Internet connection issues
  • Failure to follow activation instructions
  • Already activated, redeemed, or used license keys
  • License keys disclosed or delivered to the customer
  • Products purchased for unsupported countries or regions where disclosed
  • Third-party account bans, suspensions, restrictions, or limitations
  • Customer violation of third-party terms
  • Refusal to provide verification information
  • Delays caused by payment review or fraud checks
  • Unauthorized resale, sharing, or distribution
  • Product features that were not promised on the product page
  • Price changes after purchase
  • Promotions or discounts introduced after purchase
  • Customer preference for another edition, language, or platform
  • Technical problems caused by customer device configuration
  • Malware, corrupted systems, unsupported software, or modified operating systems

7. Replacement Request Process

To request a replacement, contact us at [Insert Support Email] and include:

  • Order number
  • Email address used for purchase
  • Product name
  • License key or code, if requested by support
  • Screenshot of the error message
  • Description of the activation steps taken
  • Device and operating system information
  • Region or account country, where relevant
  • Any communication from the third-party platform or publisher

We may request additional evidence to verify the issue.

8. Refund Request Process

To request a refund, contact us at [Insert Support Email] with:

  • Order number
  • Email address used for purchase
  • Payment transaction ID
  • Reason for refund request
  • Screenshots or evidence supporting the request
  • Confirmation that the product has not been used, activated, redeemed, or disclosed, where applicable

Submitting a refund request does not guarantee approval. We will review the request according to this Policy and applicable law.

9. Timeframe for Reporting Problems

You should report delivery or activation issues as soon as possible.

Unless applicable law provides otherwise, we recommend contacting us within [Insert Number, e.g., 7] days of purchase for product issues. Delayed reporting may limit our ability to investigate, verify, replace, or remedy the issue.

10. Investigation and Verification

Before approving any refund or replacement, we may investigate the claim. This may include:

  • Checking delivery logs
  • Reviewing order records
  • Checking whether a key was viewed, emailed, or accessed
  • Verifying activation status with suppliers or systems where possible
  • Reviewing screenshots
  • Requesting additional information
  • Checking fraud risk signals
  • Confirming payment status
  • Reviewing support communications

We may reject claims that are incomplete, unsupported, fraudulent, abusive, inconsistent, or unverifiable.

11. Chargebacks and Payment Disputes

If you open a chargeback, payment dispute, or reversal request with your bank or payment provider before contacting us, we may suspend support, delivery, replacement, or refund processing while the dispute is pending.

We reserve the right to provide evidence to payment processors, banks, card networks, and dispute resolution systems, including:

  • Order confirmation
  • Delivery logs
  • Customer communications
  • IP and security logs
  • Checkout consent records
  • Product access records
  • Support records
  • Terms accepted at checkout

Fraudulent chargebacks may result in account restriction, order cancellation, refusal of future service, or legal action where appropriate.

12. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit may be used for future purchases on Licenseday and may be subject to additional terms, expiration rules, or product restrictions.

Store credit is provided at our discretion unless applicable law requires otherwise.

13. Compensation Policy

To the maximum extent permitted by law, Licenseday does not provide compensation for indirect, incidental, consequential, special, punitive, or economic losses.

We are not responsible for compensation related to:

  • Lost profits
  • Lost business opportunities
  • Lost data
  • System downtime
  • Time spent troubleshooting
  • Device repair
  • Third-party account suspension
  • Software conflicts
  • Purchase of incompatible products
  • Delays caused by payment verification
  • Customer failure to follow instructions
  • Third-party service outages
  • Currency conversion charges
  • Bank fees
  • Internet or device costs

Where Licenseday is legally required to provide compensation, our liability will be limited to the extent permitted by applicable law.

14. Refund Method

Approved refunds are generally issued to the original payment method used for purchase, unless another method is required or agreed.

Refund processing time may depend on:

  • Payment provider
  • Bank processing time
  • Card network rules
  • Currency conversion
  • Fraud review
  • Dispute status
  • Public holidays
  • Internal verification

We are not responsible for delays caused by banks, card issuers, payment processors, or third-party financial institutions.

15. Currency and Fees

Refunds may be affected by:

  • Exchange rate differences
  • Bank charges
  • Payment processor fees
  • Currency conversion fees
  • International card fees

Unless required by law, Licenseday is not responsible for fees imposed by your bank, card issuer, or payment provider.

16. Abuse of Policy

We may refuse refunds, replacements, compensation, support, or future orders where we detect abuse, including:

  • Repeated refund claims
  • False invalid-key claims
  • Use of screenshots from unrelated products
  • Chargeback abuse
  • Multiple accounts to bypass restrictions
  • Resale or redistribution
  • Attempted fraud
  • Threats, harassment, or abusive behavior toward support staff
  • Violation of our Terms and Conditions

17. Mandatory Consumer Rights

Nothing in this Policy is intended to exclude or limit mandatory rights that cannot be excluded under applicable law. If a provision of this Policy conflicts with mandatory law, that law will apply only to the extent required.

18. Contact Us

For refund, replacement, or compensation inquiries, contact:

Email: support@licenseday.com
Website: licenseday.com