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This Delivery Policy explains how digital products purchased from Licenseday are delivered. Because Licenseday sells digital products, all delivery is electronic. We do not ship physical items unless a product page expressly states otherwise.

By placing an order on licenseday.com, you agree to this Delivery Policy, our Terms and Conditions, our Refund, Replacement and Compensation Policy, and any product-specific terms displayed at checkout or on the product page.

1. Digital Delivery Only

Licenseday sells digital products such as license keys, activation codes, subscription codes, software-related digital products, and other electronically delivered items.

Unless expressly stated otherwise:

  • No physical product will be shipped.
  • No printed card, disc, USB, box, manual, or certificate will be mailed.
  • Delivery is completed electronically.
  • Delivery may occur by email, account dashboard, order confirmation page, secure link, support message, or another electronic method.

2. Delivery Methods

After a successful order, your digital product may be delivered through one or more of the following methods:

A. Email Delivery

The license key, activation code, redemption instructions, or delivery notice may be sent to the email address provided during checkout.

You are responsible for ensuring that your email address is complete, accurate, active, and accessible before placing an order.

B. Account Dashboard Delivery

If customer accounts are available, the digital product may be accessible from your Licenseday account after login.

C. Order Confirmation Page

In some cases, the digital product or delivery instructions may be displayed immediately after payment confirmation.

D. Manual Delivery

Certain orders may require manual review, supplier confirmation, fraud screening, payment verification, or support processing. In these cases, delivery may be completed manually by our team.

E. Secure Download or Redemption Link

Some products may require you to click a secure link, redeem a code through a third-party platform, or follow instructions provided after purchase.

3. Estimated Delivery Time

Licenseday aims to deliver digital products as quickly as possible after successful payment.

Typical delivery may be:

  • Immediate
  • Within a few minutes
  • Within several hours
  • Within up to 24 hours in cases requiring manual review
  • Longer in exceptional cases involving payment verification, technical issues, supplier delays, or security review

Delivery times are estimates only and are not guaranteed unless expressly stated on the product page.

4. Order Verification and Security Review

For customer protection, fraud prevention, payment security, and compliance reasons, some orders may be held for verification.

We may review orders for reasons including:

  • Unusual order value
  • Multiple failed payment attempts
  • High-risk payment signals
  • Suspicious location or IP activity
  • Mismatch between billing information and payment data
  • Use of VPN, proxy, temporary email, or anonymization tools
  • Chargeback history
  • Automated ordering behavior
  • Requests from payment processors
  • Legal or sanctions compliance requirements

During verification, we may ask for additional information. If you do not provide requested information, or if we cannot verify the order, we may cancel the order and issue a refund where appropriate.

5. Incorrect Email Address

If you provide an incorrect email address, delivery may fail or be sent to the wrong destination.

If you believe you entered the wrong email address, contact us immediately with:

  • Order number
  • Full name used for the order
  • Incorrect email address entered
  • Correct email address
  • Payment reference or transaction ID, where available

We may require verification before changing the delivery email address. We are not responsible for delays, non-delivery, unauthorized access, or loss caused by inaccurate customer information.

6. Spam, Junk, and Email Filtering

Delivery emails may sometimes be filtered by email providers. If you do not receive your digital product, please check:

  • Inbox
  • Spam folder
  • Junk folder
  • Promotions tab
  • Updates tab
  • Deleted folder
  • Email firewall or security filter
  • Mailbox storage limit
  • Blocked sender list

You should also ensure that your email provider is not blocking automated transactional emails.

7. Customer Responsibility After Delivery

Once the digital product has been delivered, you are responsible for:

  • Saving the license key or activation code securely
  • Following activation instructions
  • Not sharing the code publicly
  • Not reselling the code unless expressly authorized
  • Not attempting unauthorized duplication
  • Ensuring device, platform, account, and region compatibility
  • Complying with all applicable license terms
  • Contacting support promptly if there is a problem

You should not disclose your license key to anyone except where necessary for legitimate activation support.

8. Activation Instructions

Some products require activation through a third-party website, software interface, account platform, or official activation process. Delivery of a license key does not always mean the product is automatically installed or activated.

You may need to:

  • Download software from the publisher or official source
  • Create or access a third-party account
  • Enter the license key manually
  • Select the correct region or product edition
  • Use a compatible operating system
  • Follow product-specific activation instructions
  • Disable incompatible previous versions
  • Contact the publisher for account-specific issues

Licenseday may provide general activation guidance, but third-party platforms and software publishers control their own activation systems.

9. Region and Compatibility Restrictions

Some digital products may be restricted by:

  • Country
  • Region
  • Language
  • Currency area
  • Platform account region
  • Operating system
  • Device type
  • Edition
  • License duration
  • Activation method
  • Number of devices
  • Account eligibility
  • Publisher policy

Where such restrictions are stated on the product page, you are responsible for reviewing them before purchase. We are not responsible if you purchase a product that is incompatible with your device, account, platform, region, or intended use where the restriction was disclosed before purchase.

10. Non-Delivery

If you have not received your digital product within the expected delivery timeframe, you should contact support.

Please include:

  • Order number
  • Email address used during checkout
  • Date and time of purchase
  • Payment confirmation or transaction ID
  • Screenshot of order confirmation, if available
  • Description of the issue

If non-delivery is caused by an issue within our responsibility, we will take reasonable steps to complete delivery, re-send the product, provide access, replace the product, or provide another remedy according to our Refund, Replacement and Compensation Policy.

11. Delivery Completed

Delivery is considered completed when the digital product, license key, activation code, redemption information, download link, or access instructions have been:

  • Sent to the email address provided by the customer;
  • Displayed on the order confirmation page;
  • Made available in the customer account;
  • Provided through a support message;
  • Delivered through a secure link; or
  • Otherwise made electronically available to the customer.

Once delivery has been completed, the digital product is considered accessed or made available, even if you do not open the email, log into your account, redeem the code, activate the software, or use the product immediately.

12. Delivery Failure Caused by Customer

Licenseday is not responsible for delivery failure or delay caused by:

  • Incorrect email address
  • Inaccessible email account
  • Email storage limits
  • Spam or filtering settings
  • Customer failure to check email folders
  • Customer failure to provide requested verification
  • Use of temporary or disposable email addresses
  • Customer device or internet problems
  • Customer account restrictions
  • Failure to follow activation instructions
  • Purchase of an incompatible or region-restricted product

13. Delivery Failure Caused by Licenseday

If delivery fails because of an issue within our responsibility, we may provide one or more of the following remedies:

  • Re-send the delivery email
  • Provide account access
  • Provide a replacement key
  • Provide a corrected product
  • Provide store credit
  • Issue a refund where replacement or delivery is not possible
  • Provide another remedy required by applicable law

14. No Physical Shipping Costs

Because products are delivered digitally, no physical shipping fees generally apply. However, taxes, payment processing fees, currency conversion charges, or other charges may apply depending on your location, payment method, and applicable law.

15. Contact for Delivery Issues

For delivery support, contact us at:

Email: support@licenseday.com
Website: licenseday.com
Required Information: Order number, purchase email, payment reference, and a clear description of the issue.